{"events":[{"event":"message.received","description":"When a new message is received","group":"message"},{"event":"message.sent","description":"When a message is sent","group":"message"},{"event":"contact.created","description":"When a new contact is created","group":"contact"},{"event":"contact.updated","description":"When a contact is updated","group":"contact"},{"event":"conversation.opened","description":"When a conversation is opened","group":"conversation"},{"event":"conversation.closed","description":"When a conversation is closed","group":"conversation"},{"event":"conversation.assigned","description":"When a conversation is assigned to an agent","group":"conversation"},{"event":"order.created","description":"When an order is created","group":"order"},{"event":"order.updated","description":"When an order status changes","group":"order"},{"event":"order.completed","description":"When an order is completed","group":"order"},{"event":"order.cancelled","description":"When an order is cancelled","group":"order"},{"event":"campaign.started","description":"When a campaign starts running","group":"campaign"},{"event":"campaign.completed","description":"When a campaign finishes","group":"campaign"},{"event":"agent.response","description":"When an AI agent responds","group":"agent"},{"event":"message.status_updated","description":"When an outbound message is delivered, read or fails","group":"message"},{"event":"whatsapp.message.received","description":"WhatsApp: a text message arrives","group":"whatsapp"},{"event":"whatsapp.media.received","description":"WhatsApp: an image, video, audio, document or sticker arrives","group":"whatsapp"},{"event":"whatsapp.voice.received","description":"WhatsApp: a voice note arrives","group":"whatsapp"},{"event":"whatsapp.location.received","description":"WhatsApp: the customer shares a location","group":"whatsapp"},{"event":"whatsapp.contact_card.received","description":"WhatsApp: the customer shares a contact card","group":"whatsapp"},{"event":"whatsapp.reaction.received","description":"WhatsApp: the customer reacts to a message","group":"whatsapp"},{"event":"whatsapp.button.clicked","description":"WhatsApp: the customer taps a reply button","group":"whatsapp"},{"event":"whatsapp.list.selected","description":"WhatsApp: the customer picks a list row","group":"whatsapp"},{"event":"whatsapp.template.reply","description":"WhatsApp: the customer taps a template quick-reply button","group":"whatsapp"},{"event":"whatsapp.flow.completed","description":"WhatsApp: the customer submits a WhatsApp Flow","group":"whatsapp"},{"event":"whatsapp.order.placed","description":"WhatsApp: the customer sends a cart from the catalog","group":"whatsapp"},{"event":"whatsapp.referral.received","description":"WhatsApp: a conversation starts from a click-to-WhatsApp ad","group":"whatsapp"},{"event":"whatsapp.message.status_changed","description":"WhatsApp: an outbound message is sent, delivered, read or fails","group":"whatsapp"},{"event":"instagram.message.received","description":"Instagram: a DM arrives","group":"instagram"},{"event":"instagram.media.received","description":"Instagram: a DM with media arrives","group":"instagram"},{"event":"instagram.reaction.received","description":"Instagram: the customer reacts to a message","group":"instagram"},{"event":"instagram.button.clicked","description":"Instagram: the customer taps a button or quick reply","group":"instagram"},{"event":"instagram.story.reply","description":"Instagram: the customer replies to your story","group":"instagram"},{"event":"instagram.story.mention","description":"Instagram: the customer mentions you in their story","group":"instagram"},{"event":"instagram.referral.received","description":"Instagram: a conversation starts from an ad or link","group":"instagram"},{"event":"instagram.first.inbound","description":"Instagram: a customer's first message ever","group":"instagram"},{"event":"messenger.message.received","description":"Messenger: a message arrives","group":"messenger"},{"event":"messenger.media.received","description":"Messenger: a message with media arrives","group":"messenger"},{"event":"messenger.voice.received","description":"Messenger: a voice message arrives","group":"messenger"},{"event":"messenger.location.received","description":"Messenger: the customer shares a location","group":"messenger"},{"event":"messenger.reaction.received","description":"Messenger: the customer reacts to a message","group":"messenger"},{"event":"messenger.button.clicked","description":"Messenger: the customer taps a button or quick reply","group":"messenger"},{"event":"messenger.template.reply","description":"Messenger: the customer answers a template","group":"messenger"},{"event":"messenger.referral.received","description":"Messenger: a conversation starts from an ad or m.me link","group":"messenger"},{"event":"messenger.first.inbound","description":"Messenger: a customer's first message ever","group":"messenger"},{"event":"telegram.message.received","description":"Telegram: a message arrives","group":"telegram"},{"event":"telegram.media.received","description":"Telegram: a message with media arrives","group":"telegram"},{"event":"telegram.location.received","description":"Telegram: the customer shares a location","group":"telegram"},{"event":"telegram.command.received","description":"Telegram: the customer sends a /command","group":"telegram"},{"event":"telegram.button.clicked","description":"Telegram: the customer taps an inline button","group":"telegram"},{"event":"telegram.first.inbound","description":"Telegram: a customer's first message ever","group":"telegram"},{"event":"widget.chat.opened","description":"Website chat: a visitor opens the chat","group":"widget"},{"event":"widget.message.received","description":"Website chat: a visitor sends a message","group":"widget"},{"event":"widget.media.received","description":"Website chat: a visitor sends a file","group":"widget"},{"event":"widget.button.clicked","description":"Website chat: a visitor taps a button","group":"widget"},{"event":"widget.form.submitted","description":"Website chat: a visitor submits a form","group":"widget"},{"event":"widget.first.inbound","description":"Website chat: a visitor's first message ever","group":"widget"},{"event":"conversation.created","description":"A new conversation starts on any channel","group":"conversation"},{"event":"conversation.resolved","description":"A conversation is closed (legacy event name: Inboxy has no resolved state)","group":"conversation"},{"event":"lead.created","description":"A lead is created","group":"lead"},{"event":"ticket.created","description":"A support ticket is created","group":"ticket"},{"event":"ticket.assigned","description":"A ticket is assigned","group":"ticket"},{"event":"ticket.status_changed","description":"A ticket changes status","group":"ticket"},{"event":"task.created","description":"A task is created","group":"task"},{"event":"task.assigned","description":"A task is assigned","group":"task"},{"event":"task.completed","description":"A task is completed","group":"task"},{"event":"web_event.received","description":"Your website sends a tracked event (web events API)","group":"web_event"},{"event":"ecommerce.order.created","description":"Store: a new order is placed","group":"ecommerce"},{"event":"ecommerce.order.confirmed","description":"Store: an order is confirmed","group":"ecommerce"},{"event":"ecommerce.order.paid","description":"Store: an order is paid","group":"ecommerce"},{"event":"ecommerce.order.shipped","description":"Store: an order ships","group":"ecommerce"},{"event":"ecommerce.order.delivered","description":"Store: an order is delivered","group":"ecommerce"},{"event":"ecommerce.order.cancelled","description":"Store: an order is cancelled","group":"ecommerce"},{"event":"ecommerce.order.refunded","description":"Store: an order is refunded","group":"ecommerce"},{"event":"ecommerce.order.status_changed","description":"Store: any other order status change","group":"ecommerce"},{"event":"ecommerce.cart.abandoned","description":"Store: a cart is abandoned","group":"ecommerce"},{"event":"ecommerce.customer.created","description":"Store: a new customer registers","group":"ecommerce"}]}